Difficult conversations are called that for a reason. They’re painful—for you and the other person. Here’s how to make them suck a bit less: First: your goal isn’t to make the conversation painless. It’s to be honest, clear, and respectful while staying true to what…
Confidence is important for effective leadership. But lots of managers get this completely wrong. Confidence inspires trust and reassures your team that things are under control. But many leaders misunderstand what confidence means. They think it’s about pretending. Acting like they have all the answers,…
In France, you always have to prepay for petrol. In Australia, you never do. It got me thinking: what does this say about trust – and how often are we sending mixed signals about it in the workplace? I was thinking about this when travelling…
Managers often label departing employees as “disloyal”. But here’s the thing: loyalty is overrated. Loyalty is too easily used to coerce people into abandoning their interests. As if it’s used in the sense of “you should show loyalty, no matter what”. The “no matter what”…
Arrogance is insecurity masquerading as confidence. The recent US election reminded me of this thought I wrote down years ago. Whether someone sees Donald Trump as arrogant or confident often depends on their political perspective. But what really separates confidence from arrogance? I like Harry…
A consultant really upset me once when they told our senior team that we had a bunch of sh!t people. I remember feeling viscerally upset by the comment. Because – and I said (although perhaps only less eloquently) – there’s no such thing as sh!t…
What’s a mission? What’s a vision? And how do they differ? This a common source of confusion for people starting out in strategy and more broadly amongst members of organisations. I vividly recall a workshop we were facilitating with an executive team where we’d gone…
Organisations often talk about and focus on strategy. And rightly so: having organisational clarity on strategy improves organisational health and performance [link to the six questions]. Strategy essentially involves determining: These three elements correspond to Simon Sinek’s why – how – what model that he…
Steven Bartlett – from Diary of a CEO – says that “every company is a recruitment company”, because few things affect success more than having the right people on a team. Why then are many organisations so casual about recruitment? And why aren’t hiring managers…
“People don’t buy what you do, they buy why you do it”. That’s one of the central points of Simon Sinek’s golden circle model which he presents in his book, Start With Why (you can read a summary of the book here). The golden circle…
As a leader, are you a chess master or a gardener? I want to be a gardener. Here’s why. Leaders today are overwhelmed. It’s hard to keep up with all the decisions, reviews and plans. As the world speeds up and grows more complex, leading…
You’ve just stepped into a new management role. The urge to reshape everything is irresistible. But here’s the catch: rushing in might do more harm than good. As managers, our egos often hijack us when taking over new teams or organisations. We want to make…
Dreading sharing some bad news with a team member? Here’s 3 steps to approach it 👇. If you have bad news to share with someone, the kind and effective way to do it is directly and with compassion. Don’t beat around the bush or procrastinate.…
When stepping into a new management role, the impulse to make early, significant changes is natural. The idea of making a big improvement to the team or the business feels energising. For most managers, this comes from wanting to have a positive impact. The desire…
Management and leadership tasks can be hard. But there’s a bunch of easy stuff too. So get that right. I was listening to Scott Galloway talk the other day and his advice to young people included “get the easy stuff right”. It occurred to me…
What do Alice in Wonderland and Roman philosophy have in common? They both share at least one important lesson on the importance of a clear vision for high performing teams and organisations. Vision statements are common, but they often exist in a going-through-the-motions, tick-the-box-of-a-strategic-planning-checklist kind…
Loyalty gets a lot of attention from managers (especially when they’re hurt that someone’s quit). But we should focus more on commitment, less on loyalty. Loyalty has the potential to be abused. It’s often positioned as something that should be prioritised (especially by employees, lest…
Here’s a sneak preview of something we first started working on four years ago. It’s a planner designed just leaders. For leaders who want to get their sh!t together, be impactful and eliminate stress. Joel Bailey and I are big believers that simple planning systems…
When we step up into a management role, our time management needs to go to the next level. Most people manage their time by: The most important change is to move from reactive to proactive time management. Reactive often works well enough early on in…
We tend to picture grand things when we think of impactful leadership. But it’s often the small acts that count. Because most of our impact comes day in, day out as we go about our role. And it’s easy to miss these everyday opportunities when…