If you’re not embarrassed by who you were five years ago, you’re probably not growing enough. I feel like fainting when I think about some of the misguided things I thought, said and did earlier in my career. It’s deeply uncomfortable for me to reflect…
As people use AI more, employers are being overwhelmed by a growing tidal wave of complaints, cover letters, e-mails and more. For example, a new Princeton University study quoted by The Economist shows that the average cover letter length has doubled since ChatGPT came online.…
I live in Western Australia where shark attacks are a thing. They’re rare, but the human behaviour around them is fascinating – and it’s taught me about how poorly we often deal with remote – but scary – risks. On a typical summer morning, there…
“Everybody is so change resistant” is code for “I’m not very good at leading change”. I’ve heard this a lot. I’ve said it before. But describing others as change resistant is what we say when we’ve failed to drive through a change that sticks. It’s…
Just because things worked out well, it doesn’t mean you made the right decision. A big trap in management is to judge decisions on single outcomes. We think people get the decision right when things work out well. And we think people get the decision…
We blame men for being men, workers for being workers and managers for being managers. But maybe there’s another explanation… When management doesn’t like what workers do, we often roll our eyes and think “typical workers”. And when workers don’t like what management does, they…
Here’s a thought: workplaces should be psychologically safe – but intellectually dangerous š¤. People must feel psychologically (and physically) safe in any workplace. But at the same time, workplaces should have a strong intellectual immune response against bad ideas. This distinction sounds easy in theory,…
Want to know how your strategic planning compares to everyone else’s? I’ve been looking at the data from our Impact Society Strategic Plan Audit tool. This free 5 minute tool lets any manager check the health of their team or organisation’s strategic planning – both…
Hoping your team hasn’t noticed the elephant in the room? Too late, they have. This is a common issue in workplaces, where managers avoid addressing a situation directly and in doing so leave an abundance of space for people to make up their own stories.…
89% of leaders say they have values – but only 40% make them real. So it’s no surprise that most cultural change fails. I’ve been looking at the data from our Impact Society Strategic Plan Audit tool, which helps any leader check the health of…
You worked hard to build your leadership capabilities, wrote a great application, aced the interviews and got the gig. Now it all gets real, and it hits you: Oh shit. Iām the manager now. You might be thinking, what now? Donāt worry, weāve got you…
Old Management loves using āconfidentialityā to avoid explaining decisions. And it usually works. When senior people say something is ‘confidential’ – it gives a thin aura of legitimacy and most people instinctively back off without questioning it. But, too often the problem is that leaders…
āI donāt want to set a precedentā might be the laziest sentence in leadership. Here’s why. Too many leaders obsess about setting a precedent when making a tough decision. Because it’s too often used as a kind of get out of jail free card to…
When someone messes up at work, is your first thought “what an a***hole”? Next time, try these two things before making any snap judgements. First, reflect on the question “why would a reasonable, rational and decent person do this?”. We usually assume that others behave…
AI is breaking my heart. Because while people are speaking more, they’re saying less. I love seeing people putting themselves out there, whether on LinkedIn or out there in the real world. But we’re losing something important in the process. More and more writing is…
What do you do when you’re a manager ā¦ and youāre not sure what to do? That might sound like a contradiction. Managers are meant to lead. To provide clarity. To set the direction. But what happens when you donāt feel clear yet? Maybe youāre…
Can crucial conversations co-exist with neuroinclusive workplaces? My psychologist asked me this last week. And it stumped me. Because it instantly revealed how little thought I’d given this obvious and fair question. I need to give it more thought. And I must educate myself better…
Effective Friday, 22 August 2025, weāve updated our Terms of Service. These updates are part of our ongoing commitment to clarity, fairness and compliance with Australian Consumer Law. Key changes Read the full terms You can read the updated Terms of Service in full here:…
There’s no such thing as a lazy employee. Do you agree? Here’s what I think… Have you ever managed someone who you just thought to yourself, Theyāre just plain lazy. Maybe you even described them like that to others. As people, we seem to have…
Does your safety system reduce risk? Or just soothe executive anxiety? I’m no expert on safety systems, but I get the feeling sometimes that they’re too often filled with controls that do more to make executives feel better about themselves than they are effective in…