Pain is inevitable. But what happens next is up to us. We can process it and grow. Or avoid it and watch it repeat. It’s inevitable that we experience painful moments, at work and in life. Pain is part of being human. Things go wrong:…
Would you work for a tobacco company? A gambling giant? A payday lender? Is it ok to do work for any organisation? Would you offer your time, effort and intelligence – whether as an employee or a consultant – to any kind or organisation, involved…
Here’s a word for something we all know, but rarely articulate: sonder. American writer John Koenig published an ambitious book in 2012, ‘The Dictionary of Obscure Sorrows’. It’s an amazing project: he set about creating new words to describe complex emotions that lack a precise…
Are corporations inherently harmful, or are they simply reflections of the leaders who run them? It’s increasingly fashionable – particularly on the political fringes – to dismiss corporations as inherently harmful: exploitative, profit-driven and destructive to society. But I don’t think there’s anything inherently wrong…
To be a good manager – or just a good person – doesn’t mean we need to be perfect. Being a good manager simply means that when we make mistakes, we: Nobody is perfect. To be imperfect is to be human. And striving for perfection…
I felt a mix of anxiety and excitement as Joel carefully cut open the carton on my dining room table yesterday. Inside was the final piece of something we’ve been working on for months: our first ever physical product, the Daily Acts of Leadership card…
Leadership might be serious business, but that doesn’t mean that we can’t enjoy ourselves along the way. So often, management and leadership content and advice is as dry as it is out of date and out of touch. We’re trying to change that in many…
Are you hard on behaviour but soft on people? You should be. Here’s why 👇. Most people most of the time are trying their best. When people stuff up, it’s rarely out of malice. Remember Hanlon’s Razor: “never attribute to malice that which is adequately…
Picture this situation that I’ve regularly observed over the years. A CEO is discussing an issue with some people within the organisation. It’s a novel problem with no obvious answers. They’re wrestling with it, thinking it through and trying to work out together what to…
We are more decent up close. When we interact with others directly, we tend to treat them better. Because we see their humanity, understand their challenges and treat them with greater decency. Whereas from a distance, it’s easier to dehumanise others and ignore the impact…
It’s not HR’s job to manage your team for you. Some managers seem to think that when the uncomfortable parts of their role (e.g. performance managing or firing people) get tough, it’s time to hand the task off to HR – or their own manager.…
Every year, life surprises me with lessons about who I really am. 2024 was no different. I’ve never spent more time with anyone than I have myself. In fact, there’s not a moment that I wasn’t here with me 😀. Yet, it blows my mind…
Think about the worst possible workplace. Not just bad. Hellishly bad. What does it look like? How would people feel? And how productive would they be? I imagine people who’re bullied, harassed, stressed, overloaded, underequipped, in ill-suited roles, navigating ambiguous and changing priorities, underpaid, in…
Some organisations seem to forget why they exist. If you tried to work out what they were all about by observing what they spend their time, money and executive attention on, you might think they were there to: And managing risk, having smart procurement and…
Anyone who’s recruited more than a few roles and thinks they’ve nailed it every time either has low standards or is lying. Because recruitment is risky and impossible to get right 100% of the time. But there are things we can do to stack the…
I know I should meditate more. And that doing it – even for five minutes – would benefit me. But, I say to myself… I don’t have the time. It seems too hard. I can always start tomorrow. This is all a fairly accurate –…
Ever find yourself frustrated with your boss? Here’s a twist: use their failings to become a better leader yourself. It’s always been easy for me to spot the things my boss gets wrong. Strangely, though, I’ve not always been so sharp at spotting my own…
As managers, particularly as we become more senior and accumulate more responsibility, it’s tempting to get lost in our own growing sense of self-importance and start to believe that we are the ones that add the real value. The reality though is quite different. As…
Have you ever found yourself managing week to week (or even day to day), running on the treadmill of business as usual to meet pressing deadlines and support your team, but with that sinking feeling that you should be stepping back to survey what lies…
In France, you always have to prepay for petrol. In Australia, you never do. It got me thinking: what does this say about trust – and how often are we sending mixed signals about it in the workplace? I was thinking about this when travelling…