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The key to better performance? Be hard on behaviour, soft on people

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  • 3 min read

Are you hard on behaviour but soft on people? You should be. Here’s why 👇. Most people most of the time are trying their best. When people stuff up, it’s rarely out of malice. Remember Hanlon’s Razor: “never attribute to malice that which is adequately… 

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Sophistication bias is a disease within organisations

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  • 2 min read

Turkish Olympic shooter Yusuf Dekic reminds me of a common problem in management. So many of us overcomplicate things, because of sophistication bias… This is when we ignore simple solutions in search of something more complex, innovative or clever. As a result, we – wrongly…