You can’t performance manage people anymore – you’ll just be accused of harassment. I’ve heard this so many times 🙄. And it’s just not true. So, why do people say this? I think some are genuinely misguided, but I think what many are really trying…
They’re here! Our Daily Acts of Leadership card decks are officially on sale 🥳🎉! Leadership isn’t just about the big moments. It’s shaped in the small, everyday actions that build trust, inspire others and create meaningful change. That’s exactly why we created this deck. Want…
Here’s a word for something we all know, but rarely articulate: sonder. American writer John Koenig published an ambitious book in 2012, ‘The Dictionary of Obscure Sorrows’. It’s an amazing project: he set about creating new words to describe complex emotions that lack a precise…
I felt a mix of anxiety and excitement as Joel carefully cut open the carton on my dining room table yesterday. Inside was the final piece of something we’ve been working on for months: our first ever physical product, the Daily Acts of Leadership card…
Are you hard on behaviour but soft on people? You should be. Here’s why 👇. Most people most of the time are trying their best. When people stuff up, it’s rarely out of malice. Remember Hanlon’s Razor: “never attribute to malice that which is adequately…
Picture this situation that I’ve regularly observed over the years. A CEO is discussing an issue with some people within the organisation. It’s a novel problem with no obvious answers. They’re wrestling with it, thinking it through and trying to work out together what to…
We are more decent up close. When we interact with others directly, we tend to treat them better. Because we see their humanity, understand their challenges and treat them with greater decency. Whereas from a distance, it’s easier to dehumanise others and ignore the impact…
I’ve noticed something lately that’s quietly holding people back in their careers. It’s more common than you might think. Some people get asked to do something at work – something not technically required, or outside their normal job description – and hesitate. It’s not because…
The manufacturing work is for custom dice that will be included with our Daily Acts of Leadership cards. It’s been an eye-opening experience, so I thought I’d share a few random observations: 1️⃣ Finding a manufacturer: I connected with our supplier via Alibaba. Much like…
Think about the worst possible workplace. Not just bad. Hellishly bad. What does it look like? How would people feel? And how productive would they be? I imagine people who’re bullied, harassed, stressed, overloaded, underequipped, in ill-suited roles, navigating ambiguous and changing priorities, underpaid, in…
I know I should meditate more. And that doing it – even for five minutes – would benefit me. But, I say to myself… I don’t have the time. It seems too hard. I can always start tomorrow. This is all a fairly accurate –…
Here’s something I used to feel guilty about: there are days where I don’t feel like being a manager. I’ve come to learn that feeling like this at times is both common, and entirely understandable. Because here’s the hard truth: a lot of the time,…
Managers, here’s a simple but effective team engagement hack I picked up a few years ago: At your next management meeting, invite someone else from the team or wider organisation — ideally someone less experienced — to give a quick presentation. Here’s the parameters: five…
Difficult conversations are called that for a reason. They’re painful—for you and the other person. Here’s how to make them suck a bit less: First: your goal isn’t to make the conversation painless. It’s to be honest, clear, and respectful while staying true to what…
Confidence is important for effective leadership. But lots of managers get this completely wrong. Confidence inspires trust and reassures your team that things are under control. But many leaders misunderstand what confidence means. They think it’s about pretending. Acting like they have all the answers,…
As a leader, are you a chess master or a gardener? I want to be a gardener. Here’s why. Leaders today are overwhelmed. It’s hard to keep up with all the decisions, reviews and plans. As the world speeds up and grows more complex, leading…
Dreading sharing some bad news with a team member? Here’s 3 steps to approach it 👇. If you have bad news to share with someone, the kind and effective way to do it is directly and with compassion. Don’t beat around the bush or procrastinate.…
When stepping into a new management role, the impulse to make early, significant changes is natural. The idea of making a big improvement to the team or the business feels energising. For most managers, this comes from wanting to have a positive impact. The desire…
Management and leadership tasks can be hard. But there’s a bunch of easy stuff too. So get that right. I was listening to Scott Galloway talk the other day and his advice to young people included “get the easy stuff right”. It occurred to me…
We tend to picture grand things when we think of impactful leadership. But it’s often the small acts that count. Because most of our impact comes day in, day out as we go about our role. And it’s easy to miss these everyday opportunities when…