Are you hard on behaviour but soft on people? You should be. Here’s why 👇. Most people most of the time are trying their best. When people stuff up, it’s rarely out of malice. Remember Hanlon’s Razor: “never attribute to malice that which is adequately…
It’s not HR’s job to manage your team for you. Some managers seem to think that when the uncomfortable parts of their role (e.g. performance managing or firing people) get tough, it’s time to hand the task off to HR – or their own manager.…
Anyone who’s recruited more than a few roles and thinks they’ve nailed it every time either has low standards or is lying. Because recruitment is risky and impossible to get right 100% of the time. But there are things we can do to stack the…
A consultant really upset me once when they told our senior team that we had a bunch of sh!t people. I remember feeling viscerally upset by the comment. Because – and I said (although perhaps only less eloquently) – there’s no such thing as sh!t…
Here’s 3 things that effective leaders take total responsibility for. While average ones might own one or two (and bad ones none 🤦‍♂️). Strong leaders don’t make excuses. They accept that – if something happens on their watch – they’re responsible. They don’t just parrot…
Love the wrongdoer, hate the wrong. As leaders, we should keep this in mind whenever dealing with performance issues. A HR manager I knew was involved in firing someone for gross misconduct. Afterwards, she met the dismissed employee in the car park. She checked in…
Dear Guide: I have a casual team member who has repeatedly failed to submit their timesheet. I have explained to them several times that this must be done on time, as not doing so prevents them from getting paid and creates additional administrative work for…
I used to love saying, “if you want a job done properly, do it yourself”. But what that really said was, “I’m a terrible delegator”. And I was. When we first move into management roles, we’re typically bad delegators. We’ve often been promoted because we’re…