A consultant really upset me once when they told our senior team that we had a bunch of sh!t people. I remember feeling viscerally upset by the comment. Because – and I said (although perhaps only less eloquently) – there’s no such thing as sh!t…
Here’s 3 things that effective leaders take total responsibility for. While average ones might own one or two (and bad ones none 🤦♂️). Strong leaders don’t make excuses. They accept that – if something happens on their watch – they’re responsible. They don’t just parrot…
Love the wrongdoer, hate the wrong. As leaders, we should keep this in mind whenever dealing with performance issues. A HR manager I knew was involved in firing someone for gross misconduct. Afterwards, she met the dismissed employee in the car park. She checked in…
Dear Guide: I have a casual team member who has repeatedly failed to submit their timesheet. I have explained to them several times that this must be done on time, as not doing so prevents them from getting paid and creates additional administrative work for…
I used to love saying, “if you want a job done properly, do it yourself”. But what that really said was, “I’m a terrible delegator”. And I was. When we first move into management roles, we’re typically bad delegators. We’ve often been promoted because we’re…